1: What services does Envy Nails & Beauty offer?
– We offer a wide range of nail services including manicures, pedicures, gel polish, acrylics, and nail art. We also provide beauty services such as waxing, lash extensions, and eyebrow treatments. Please check our services menu for a complete list.
2: How can I book an appointment?
– You can book an appointment online through our website, by calling us at +44 20 7228 4328, or by visiting our salon in person at 15 St John’s Hl, London SW11 1TN, UK.
3: What are your opening hours?
– Our general opening hours are:
- Monday: 10:00 AM – 7:00 PM (Spring Bank Holiday hours may vary)
- Tuesday: 10:00 AM – 7:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 7:00 PM
- Saturday: 10:00 AM – 7:00 PM
- Sunday: 10:00 AM – 5:00 PM Please note that hours may vary, especially on bank holidays. It’s always best to check our website or call us for the most up-to-date hours.
4: What is your cancellation policy?
– We require at least 24 hours’ notice for cancellations or rescheduling. For cancellations made with less than 24 hours’ notice, a 50% service charge may apply. No-shows will be charged 100% of the service cost. Please refer to our Refund, Cancellation & Service Policy for full details.
5: What if I am late for my appointment?
– Please call us if you anticipate being late. If you are more than 15 minutes late, we may need to reschedule your appointment or adjust your service to ensure we don’t delay other clients. A late fee or partial service charge may apply.
6: Do you offer gift vouchers?
– Yes, we offer gift vouchers that are perfect for any occasion. Please ask at the reception for more information. Gift vouchers are non-refundable and cannot be exchanged for cash.
7: What if I’m not satisfied with my service?
– Your satisfaction is important to us. If you are not happy with your service, please contact us within 24 hours of your appointment. We will do our best to resolve the issue, which may include a complimentary fix or alternative solution. Please see our Refund, Cancellation & Service Policy for details on guarantees.
8: Are your tools sterilized?
– Absolutely. We adhere to the highest standards of hygiene and sanitation. All tools are thoroughly cleaned, disinfected, and sterilized after each use to ensure your safety.
9: Do you accept walk-ins?
– We do accept walk-ins depending on technician availability, but we highly recommend booking an appointment to avoid disappointment, especially during peak hours.
10: What forms of payment do you accept?
– We accept cash and major credit/debit cards.
11: Can I bring my own nail polish?
– While we have a wide selection of high-quality polishes, you may bring your own if you prefer. However, please note that our service guarantee applies only to products used by our salon.