At Envy Nails & Beauty, we strive to provide excellent service and customer satisfaction. Please review our policies regarding refunds, cancellations, and services.
1. Service Policy
- Consultation: We recommend a brief consultation with your technician prior to your service to discuss your desired outcome and any concerns.
- Health & Safety: Please inform your technician of any allergies, medical conditions, or sensitivities you may have. Your health and safety are our top priority.
- Client Satisfaction: If you are not satisfied with your service, please notify us within 24 hours of your appointment. We will do our best to resolve the issue, which may include a complimentary fix or alternative solution.
- Nail Enhancements: We offer a 7-day guarantee on our nail enhancements (e.g., gel, acrylics) against lifting or chipping, provided proper aftercare instructions are followed. Please contact us within this period for a complimentary repair. This guarantee does not cover breakage due to misuse or neglect.
- Repairs: Repairs outside the guarantee period or due to client damage will be subject to a charge.
2. Cancellation Policy
- Appointment Cancellation: We require at least 24 hours’ notice for any appointment cancellations or rescheduling. This allows us to offer the slot to other clients.
- Less than 24 Hours Notice: If you cancel or reschedule with less than 24 hours’ notice, a cancellation fee of 50% of the service cost may be applied.
- No-Shows: Clients who fail to show up for their appointment without any prior notice (“no-shows”) will be charged 100% of the service cost. Future appointments may require a deposit.
- Late Arrival: Please arrive on time for your appointment. If you are more than 15 minutes late, we may need to reschedule your appointment or adjust your service to ensure we do not impact subsequent clients. A late fee or partial service charge may apply.
3. Refund Policy
- Services: We do not offer refunds on services already rendered. If you are unsatisfied with a service, please refer to our “Client Satisfaction” policy under Section 1.
- Products: Unopened and unused retail products may be returned for a full refund within 7 days of purchase with a valid receipt. Opened or used products are non-refundable.
- Gift Vouchers: Gift vouchers are non-refundable and cannot be exchanged for cash. They are valid for a specified period and must be presented at the time of service.
4. Payment
Full payment for services is due at the time of your appointment. We accept cash and major credit/debit cards.
5. Changes to This Policy
We reserve the right to modify this policy at any time. Any changes will be posted on our website. Your continued use of our services after any changes indicates your acceptance of the new policy.
6. Contact Us
If you have any questions about this policy, please contact us at:
Envy Nails & Beauty
15 St John’s Hl, London SW11 1TN, UK
Phone: +44 20 7228 4328